Close to the customer for real time solutions.
Our after sales team will offer assistance and troubleshooting during the assembly and testing of a plant, up to after-sales for spare parts, training, and improvements to machine systems.
With the Omas Service the customer is followed all the way and at any time can receive support from our technicians, thanks to Teleservice (OTS) and remote assistance (OTYE - OTYE+).
This is how we bring Omas expertise, knowledge and solutions whenever and wherever you need it.
This is how we become a reliable partner.
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Omas remote assistance solutions support the customer in the best possible way, ensuring optimal operation of the milling plant.
Costs associated to Omas experts on site trips are reduced. Moreover we offer assisted package with fix rate.
Issues are solved more quickly, downtime are drastically reduced. The timely assistance improves also the quality of repairs.
Ease of use and user-friendly solution. Facility of installation and multidevice control. Transparency guaranteed through assistance reports.
Speed up maintenance with a direct connection with an Omas expert from remote.
We have a special eye on environmental impact. The remote assistance reduces exerts trips thus diminishing CO2 emission generated by travels.
With remote assistance our experts can immediately identify the problem, decreasing the time on the phone by 60% of a support request.
Omas Teleservice allows remote connection with the machine PLC or with the plant SCADA. In real time, Omas technicians screen the different alarms, to identify the possible causes of the problem and ensure a quick solution.
A router is provided for remote connection, which will be used to manage one or more machines, or the entire plant in the case of SCADA. The customer must authorize the connection by means of a manual selector.
On the customer side, an Internet connection with a minimum speed of 7 Mbit/s in download and 400 Kbit/s in upload is required.
The connection between the site and the tele service are secure connections, encrypted and compliant with the regulations that guarantee the industrial computer security standard of IACS systems (industrial automation control systems - IEC 62443).
Service included during warranty period.
OTYE is the remote assistance service designed by Omas to give real-time support to customers that reduces intervention times and shortens the distance.
The solution is our app, compatible with all devices, that allows to manage the maintenance remotely through the screen of the PC, smartphone or tablet. Through a simple WIFI connection, Omas experts will be able to assist by seeing the problem through the eyes of the customer, offering the targeted real time solution.
OTYE+ is the evolution of the OTYE service. In addition to being able to use PC, smartphones and tablets, the operator can also use SMARTGLASSES.
These devices allow the operator to have his hands free and be guided in total safety by Omas technical support. The customer can control the device through voice commands.