Close to you,
anywhere
Our after-sales team provides advanced support during plant assembly and testing, offering original spare parts, specialized training, and software updates to maximize machine efficiency.
With Omas Teleservice (OTS) and our remote assistance services OTYE – OTYE+, we ensure fast interventions and immediate solutions, reducing downtime and increasing productivity.
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Cost-effective
Reducing travel costs for specialists. We also offer fixed-price service packages.
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Efficient
Problems are solved faster, and machine downtime is drastically reduced. Prompt support also improves service quality.empi di fermo macchina vengono drasticamente ridotti. L’assistenza tempestiva consente di migliorare inoltre la qualità del servizio.
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Intuitive
Easy to use and install, with multi-device access. Assistance reports ensure full transparency.
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Real-time
Maintenance is performed in real-time through a direct connection with an Omas expert.
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Sustainable
Remote assistance reduces travel, lowering CO₂ emissions.
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Targeted
Our experts can identify the problem immediately, cutting down phone support times by almost 60%.
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SilverOmas TeleserviceOTS
With Omas Teleservice, your company benefits from a direct remote connection to the PLC or SCADA system. Our specialists monitor alarms in real-time, analyze data to detect issues, and intervene quickly with targeted solutions, minimizing downtime and ensuring production continuity. A reliable, effective service for those needing immediate technical support without on-site visits.
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GoldOmas through your eyesOTYE
An even more advanced service via our dedicated app, compatible with PCs, smartphones, and tablets. OTYE allows our specialists to see issues in real time through the customer’s camera. A simple Wi-Fi connection provides instant support, eliminating delays and travel costs. Our experts guide on-site operators step-by-step, offering precise instructions to resolve issues quickly.
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PlatinumOmas through your eyes plusOTYE+
The highest level of remote assistance: with OTYE+, customers experience full immersion thanks to SMARTGLASSES. Operators work hands-free while receiving detailed, real-time instructions from our experts. Voice commands enhance the process, making interventions more intuitive, safe, and effective. OTYE+ is the ideal solution for maximum efficiency in remote support, reducing downtime and optimizing maintenance.
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Spare parts
We supply original components with fast delivery to minimize downtime and maximize plant performance. -
Regular inspections and remote diagnostics
Upon request, we can monitor the plant’s performance through remote diagnostics to identify any anomalies and intervene promptly. -
Preventive and specialized maintenance
Customized programs to optimize efficiency, reduce failures, and extend machine lifespan. Riassumi questa tabella Customized programs to optimize efficiency, reduce failures, and extend machine lifespan. -
Overhaul
We carry out updates and optimization interventions to improve the performance of your system, focusing on innovative solutions tailored to your specific needs. -
Training
Customized courses to enhance your team’s skills in equipment operation, management, and maintenance.